Housekeeping Supervisor
Full-TimeJob Description:
Essential Duties and Responsibilities of a Housekeeping Supervisor
- Supervises housekeeping staff as duties are being performed.
- Supervises the duties and tasks of laundry staff.
- Stocks and maintains supply rooms.
- Meets with sr. staff regularly in order to provide progress reports and address issues.
- Meets with Banquet Coordinators to fulfill weekly linen orders.
- Develops a daily, weekly, and monthly cleaning schedule.
- Completes yearly reviews of the housekeeping department.
- Receives, processes, and handles guest complaints in regard to housekeeping services.
- Ensures that rooms are kept clean and free from hazards.
- Ensures that all common areas are kept clean and free from hazards.
- Organizes all staff and hosts weekly meetings with housekeeping staff.
- Evaluating the quality of work performed by staff members and providing annual salary reviews.
- Assists all departments with housekeeping requests.
- Provide a high level of customer service. Remain professional.
- Hires and fires housekeeping staff; trains new housekeepers after hire.
Required Knowledge, Skills, and Abilities:
- Understands the principles behind providing excellent customer service.
- Possesses the ability to manage a team of housekeepers effectively.
- Demonstrates organizational skills required for ensuring that tasks are completed in a timely manner.
- Shows basic budgeting skills and the ability to keep cleaning supplies and equipment stocked according to a budget.
- Exhibits the ability to teach others how to do their jobs in a friendly, courteous, and effective manner.
- Can perform several tasks at the same time.
- Shows basic computer knowledge for the purposes of scheduling, recordkeeping and more.
Reports To:
Club House Manager
Hours:
Monday – Friday
7:00am – 3:00pm