Housekeeping Supervisor

Full-Time

Job Description:

Essential Duties and Responsibilities of a Housekeeping Supervisor

• Supervises housekeeping staff as duties are being performed.
• Supervises the duties and tasks of laundry staff.
• Stocks and maintains supply rooms.
• Meets with sr. staff regularly in order to provide progress reports and address issues.
• Meets with Banquet Coordinators to fulfill weekly linen orders.
• Develops a daily, weekly, and monthly cleaning schedule.
• Completes yearly reviews of the housekeeping department.
• Receives, processes, and handles guest complaints in regard to housekeeping services.
• Ensures that rooms are kept clean and free from hazards.
• Ensures that all common areas are kept clean and free from hazards.
• Organizes all staff and hosts weekly meetings with housekeeping staff.
• Evaluating the quality of work performed by staff members and providing annual salary reviews.
• Assists all departments with housekeeping requests.
• Provide a high level of customer service. Remain professional.
• Hires and fires housekeeping staff; trains new housekeepers after hire.

Required Knowledge, Skills, and Abilities:

• Understands the principles behind providing excellent customer service.
• Possesses the ability to manage a team of housekeepers effectively.
• Demonstrates organizational skills required for ensuring that tasks are completed in a timely manner.
• Shows basic budgeting skills and the ability to keep cleaning supplies and equipment stocked according to a budget.
• Exhibits the ability to teach others how to do their jobs in a friendly, courteous, and effective manner.
• Can perform several tasks at the same time.
• Shows basic computer knowledge for the purposes of scheduling, recordkeeping and more.

Reports To:

Club House Manager

Hours:

Monday – Friday

7:00am – 3:00pm