Receptionist (Evening)

(CLOSED)

Part-Time
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Job Description:

Basic Staff Member Expectation:

Because of the fluctuating demands of the Club's operation, it may be necessary that each Employee perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you.  Accordingly, you may be expected to perform other tasks as needed or as directed.  Adhere to all of the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.

Position Description Summary:

Manages the front desk operations, answer incoming calls effectively; forward phone calls to other extensions or voicemail boxes or take messages from callers. Greet members and guest who are visiting the club. Work with Food and Beverage department front and back of the house to assure that all takeout orders are organized and run as smoothly as possible. This will require this person must have amazing organizational skills and desire to get things done. Should be a good communicator and attentive to the members' needs. 

Responsibilities, Essential Functions, Relationships and Operational Expectation:

  • Answers the telephone; transfers calls to proper extensions; takes messages for members and staff.
  • Greets members and guests.
  • Provides schedule and other club information to members and guests.
  • Sorts and distributes in-coming mail.
  • Collects and posts outgoing mail including overnight mail services.
  • Arranges and maintains member charge records in alphabetical or numerical membership order.
  • Maintains supply of club information for members.
  • Fulfills members’ requests; for example, places phone calls and holds letters or packages.
  • Works on special projects as assigned.
  • Maintains supply inventories for reception area.
  • Reports presence of unauthorized visitors in or around club facility.
  • Performs other duties required by the manager.
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  • Accept meal and function reservations.
  • Enforce attire guidelines upon the members and guest entrance into the club.
  • Maintain correct balances in petty cash and operating funds.
  • Operate front desk, lobby or other areas.
  • Help with mailing of monthly statements to member.
  • Process food take-out order,
  • Greet job applicants filling out applications.
  • Control traffic flow in lobby or reception area; turn on music in lobby and reception area.

 

Reporting Structure and Exempt Hours:

  • Reports Directly to: Controller/Accounting   
  • Directly Supervises:  N/A  
  • Fulltime and Part time available
  • Full-time position that works 30-40 hours per week on average. These hours may increase or decrease at times to accommodate business fluctuations, no specified days are detailed.
  • Considered to be qualified for Full-time benefits.
  • Must be able to work some holidays and weekends.

 

Job Requirements or Work Experience:

  • High School diploma or GED or higher.
  • Excellent customer service skills and an open, courteous and friendly personality required.
  • Excellent oral and written communication skills.
  • Must have working knowledge of using and programming multi-line telephone equipment and reservation systems.
  • Must be able to type and efficiently (at least 50 wpm), use word processing, spreadsheet and e-mail programs.
  • Must be able to efficiently handle multiple tasks concurrently while meeting deadlines, prioritizing tasks and providing excellent member service.
  • Knowledge and ability to perform required role during emergency situations.

 

Physical Requirements:

  • Must be able to push, pull or lift up to 30 pounds.
  • Ability to bend, stretch, twist or reach, walk, stand, stoop, climb stairs, balance and/or crouch.

 

All measures will be taken to adhere to the Occupational Safety and Health Administration of the United States Department of Labor.  All Oklahoma rules are the same regulations followed by Federal OSHA.